You can cancel your Xolo subscription at any time without hassle. To do so, simply click on your profile in the left corner in your name > Business profile > My businesses > Plan & Billing > Click on "End Subscription".
Alternatively, you can also send us a message directly to ayuda@xolo.io with the subject: "Unsubscribe from Xolo".
Request your cancellation and detail why you want to stop being a Xolo customer.
As stated in the service agreement, you need to give us 30 days notice in order for us to process your unsubscription from the Xolo service.
If you cancel your subscription at the beginning of the month, you will be charged for the following month and you will be able to enjoy our services for the whole of that month.
If you cancel in the middle of the month, you will be charged for the following month and our service will be available until the end of that month. Example: You request to cancel your Xolo subscription on 15 October. You will be charged for your subscription on November 1st, corresponding to that month's billing. You will have access to the platform until 30 November, not 15 November.
PLEASE NOTE: Unsubscribing from Xolo does not mean that we will process your autónomo deregistration or file any pending declarations. More info.