How can
we help you?

It is possible that in certain situations you may need to delete or modify an invoice because you made a mistake with some of your client's information, agreed on the price of the service provided, or decided to apply a discount afterward. We detail the following options you have depending on the circumstances you find yourself in:

• Modification of invoice details. If you need to modify your client's name, amounts, and/or dates, you can edit the invoice yourself, but you should keep the following in mind:
  
  - If this invoice has already been declared and you want to modify the amount, you must create a credit invoice; we will detail how to do this later.
  
  -If you need to change any identifying information (name, NIF, address), you can access the invoice itself and click the "More actions" button and then "Edit invoice".
  
  - If you need to change the date, you must consider if the new date corresponds to a previous quarter. If it does, you will need to create a credit invoice. You should also consider the invoice sequence (you can check our FAQ "What should I keep in mind when creating an invoice?" if you have any doubts). If it does not affect previous quarters or the sequence of your created invoices, you can change the date in the same way detailed in the previous point under "Edit invoice".
  
  

• Modification of the invoice amount or partially refund of invoices. On the other hand, if you need to modify the amounts of invoices already declared in previous quarters or delete invoices, you must create a credit invoice to cancel the previous ones or part of them.
  
  To do this, in the "More actions" section of the invoice you want to delete or correct, select "Create credit invoice", and authomatically a new invoice with the total amount in negative of the original invoice will be created. If you only want to refund a part, you can modify the amount to adapt it to what you are actually refunding to your client.

It is very IMPORTANT to note that invoices issued in negative amounts are closely reviewd by the Tax Authorities, so you should avoid them at all costs (for example, by using pro formas).

You cannot modify your credit invoices on the platform; if you need to change any specific details, you must delete the invoice and create a new one with the desired information.