A credit note is an invoice that indicates a return of funds or canceling the original invoice. Since all invoices are registered in the Estonian Tax- and Customs Board, deleting invoices is not allowed and we issue a credit invoice instead. Credit notes are displayed in self-service like regular invoices, but hold a negative balance.
If an invoice needs to be canceled, please send us an invoice cancellation request from the Xolo self-service or by sending us a request to support@xolo.io. Please clarify the reason behind canceling the invoice.
Once the invoice has been credited, we will notify you via e-mail and the credit note will be available for you in the self-service. If the invoice has been sent to your customer, please forward the credit note to them as well.