How can
we help you?

If your subscription payment could not be processed, please make sure that your card details are correct and up to date and you have enough money in your account. To update your card details follow these instructions:

• Click on your name on the left side of the Dashboard footer.
• Select 'Business settings’ from the dropdown menu.
• Navigate to the ‘Plan and billing’ tab on the business details page. 
• Under ‘Payment Method’ section, click on ‘Update payment method’
• Fill in your card details accurately and save the changes by clicking 'Update Payment method'.

Once this is done, please contact us at: ayuda@xolo.io and we’ll try to find a solution.