How can
we help you?

To ensure a positive and professional environment, we've established the following chat rules and require every Xolo user to follow these guidelines for a seamless experience:

Respect and professionalism:

• Treat every user with respect. Maintain a professional tone in all conversations
• Avoid offensive language, harassment, or discriminatory comments

Confidentiality:

• Do not share sensitive or confidential information in chats

Profile accuracy:

• Provide accurate information in your freelance profile and ensure visibility is set to public or community
• Add your profile picture, name, job title
• Highlight your availability, skills, achievements, and relevant experience

Project discussions:

• When applying to projects, focus on showcasing your skills and qualifications

Timely responses:

• Respond promptly to messages and project invitations
• If you're unable to commit to a project, inform the other party promptly

Clear communication:

• Communicate your expectations, deliverables, and timelines
• Ask for clarification when needed and provide feedback constructively

Report violations:

• Report any inappropriate behavior, violations, or suspicious activities at support@xolo.io
• Our team will investigate and take appropriate action

Constructive feedback:

• Constructively provide feedback to help improve the platform at support@xolo.io

Platform guidelines:

• Familiarize yourself with Xolo’s overall terms of service and guidelines
• Comply with the platform's policies to ensure a positive user experience

Failure to comply with these rules may result in warnings, restrictions, or account suspension. If you have any feedback please contact us at support@xolo.io.